Flowers Shadwell Accessibility Statement

Accessibility at the Heart of Flowers Shadwell

At Flowers Shadwell, we believe everyone in the Shadwell community should be able to enjoy the convenience of ordering flowers online. Accessibility is central to our approach, and we are committed to providing a welcoming, inclusive experience for every customer, regardless of ability.

Our Commitment to WCAG 2.1 AA Standards

We strive to maintain the highest standards of digital accessibility. Our website was developed and is regularly reviewed with the Web Content Accessibility Guidelines (WCAG) 2.1 AA in mind. This means our digital services are built to be perceivable, operable, understandable, and robust — supporting the diverse needs of our entire customer base in Shadwell and beyond.

Supporting Screen Readers and Assistive Technology

We understand the importance of compatibility with assistive technologies. Flowers Shadwell’s website is optimised to work seamlessly with popular screen readers, voice navigation, and keyboard-only access. This ensures that all customers — including those with visual impairments or limited dexterity — can navigate our flower selections, add items to the basket, and complete purchases independently.

High Contrast Design for Visibility

Clear design is essential for effective communication. Our website incorporates high contrast colour schemes, legible fonts, and intuitive navigation. These elements help customers with vision impairments, colour blindness, or anyone who benefits from crisp, clear text and imagery. We regularly test our layouts to ensure information is easy to find and read, making your flower ordering journey in Shadwell straightforward and enjoyable.

Continuous Improvement and Feedback

We recognise that accessibility is an ongoing responsibility. Our team routinely monitors our website to ensure continued compliance with evolving standards. However, if you encounter any barriers while using Flowers Shadwell online, we encourage feedback. Your insight helps us identify areas for improvement and ensures we continue moving towards the goal of full accessibility for every user.

Contact Us for Accessibility Support

If you experience an accessibility issue or have suggestions on how we can improve, please contact our customer care team. We appreciate your input and are happy to assist — whether it’s helping with a flower order, providing information in alternative formats, or simply listening to your feedback on your online experience.

Why Accessibility Matters at Flowers Shadwell

Accessible design isn’t just about meeting guidelines — it’s about ensuring equality, dignity, and independence for all of our Shadwell customers. By prioritising accessible technology, we make sure that everyone, regardless of ability, can order beautiful flowers online with ease and confidence. Thank you for choosing Flowers Shadwell, where accessibility and customer care bloom hand in hand.