Our Returns, Refunds & Complaints Policy

Fresh Flowers Guarantee in Shadwell

At Flowers Shadwell, we’re passionate about delivering exceptional quality blooms to every doorstep and business in our community. Our Fresh Flowers Guarantee means that every arrangement is prepared with care, ensuring vibrant, beautiful flowers on arrival. As your trusted local Shadwell florist, we understand how important it is for flowers to arrive looking their best and staying fresh for as long as possible.

Damaged-on-Arrival Policy

Your satisfaction is our priority. If your flowers arrive damaged or not as described, please notify us on the day of delivery or as soon as possible. For a swift resolution, save the original packaging and take clear photos of the damage. Our team will assess the situation promptly, so we can set things right—whether for a household order or a business installation.

Freshness Window

We guarantee our flowers will remain fresh and beautiful for at least five days from the date of delivery, provided they are cared for according to the guidelines enclosed with your order. If you notice the blooms wilting excessively or any issues with freshness within this window—even after following the care instructions—do let us know. Our aim is always to uphold the highest standards for every customer in Shadwell.

Refund and Replacement Options

If your flowers arrive damaged, wilted, or not up to the standards of our Fresh Flowers Guarantee, you are eligible for a complimentary replacement or a full refund—whichever you prefer. Our team will discuss the most convenient option for you. We may occasionally request that the original flowers are returned to us, but typically photographs will be sufficient for our review. Our goal is to make the process as simple and hassle-free as possible for our valued customers.

Complaints Process

Your feedback helps us grow and improve. If you have any concerns or are dissatisfied with your experience, please reach out to us with your order details and a brief explanation of your issue. Every complaint is taken seriously and handled discreetly and efficiently by our dedicated customer service team. We strive to provide an initial response within one business day and aim to resolve all issues to your full satisfaction.

Trusted Local Florist Serving Shadwell

Flowers Shadwell is proud to serve households and businesses throughout our area with impeccable service and a commitment to quality. Our reputation as a go-to local florist comes from putting our customers’ needs first—whether you’re ordering a bouquet for the home, brightening up a workspace, or sending a thoughtful gift to someone special. Your happiness with our flowers and service is what matters most to us.

Questions or Feedback?

If you have any questions about our returns, refunds, or complaints policy, or if you need assistance with a recent order, please don’t hesitate to contact us through our website’s contact form or by your preferred method. Thank you for choosing Flowers Shadwell—your trusted source for fresh, guaranteed flowers in Shadwell and surrounding neighbourhoods.