Flowers Shadwell Terms & Conditions for Online Flower Delivery

Introduction

Welcome to Flowers Shadwell. We appreciate your trust in our online flower delivery service for Shadwell and the surrounding areas. By accessing or purchasing from our website as a customer in Shadwell or neighbouring districts, you agree to abide by the following Terms & Conditions ("Terms"). These Terms govern your use of our site and your purchase of products from our e-commerce platform. Please read them carefully before placing your order.

Scope and Application

These Terms apply to all orders placed via the Flowers Shadwell website for delivery within Shadwell and surrounding localities. Whether you are ordering for yourself or as a gift for others in the area, these Terms form a binding agreement between you (the customer) and us. By proceeding with your purchase, you confirm your acceptance of these Terms as they are updated from time to time.

Ordering Process

To place an order for flower delivery on our website, please follow these steps:

• Browse our available bouquets and arrangements after selecting your delivery date and recipient’s address in Shadwell or the surrounding areas.
• Add your chosen products to the online basket.
• Proceed to checkout, fill in requested customer details, and complete the delivery information.
• Review your order to ensure all items, messages, and delivery details are correct.
• Confirm your acceptance of these Terms before proceeding to payment.
• Once your payment is authorised, you will receive an automated email acknowledging receipt of your order and providing a summary of your chosen items and details.
• Our acceptance of your order and formation of a contract occurs when you receive an Order Confirmation from us. If we cannot fulfil your order, we will inform you as soon as possible and provide a full refund where applicable.

Product Description and Availability

All flowers and gifts are described and photographed as accurately as possible. Please note that flowers are a natural product, and some variations in colour, size, or substitution of stems may occur, especially where seasonal supply or quality demands. Substitute flowers will always equal or exceed the value and quality of those replaced.

Every effort is made to ensure availability of products displayed. In the rare event that a selected item is unavailable after order placement, we will contact you promptly to offer alternatives or a refund.

Prices and Payment

All prices shown on our website are inclusive of VAT where applicable and are quoted in British Pounds Sterling (GBP). The price payable for your order is as displayed at the time of purchase. Delivery charges (if applicable) are clearly stated at checkout before payment is made.

We accept payment via most major debit and credit cards, as well as any alternative payment methods shown at checkout. Full payment is required at the time of ordering, and no order will be accepted or processed until payment is authorised and received in full.

By providing your payment information, you confirm that you are authorised to use the payment method selected. For security reasons, we may verify the payment details before processing your order.

Delivery Policy

We offer flower delivery across Shadwell and surrounding areas as specified at checkout. Delivery is available on selected dates which you can specify before purchase. While we endeavour to deliver within the agreed timeframes, we cannot guarantee exact delivery times and will not be liable for delays arising from events beyond our control (such as traffic, weather, or unforeseen circumstances).

If no one is available to accept delivery at the address and no alternative instructions have been provided, we may leave the flowers in a safe place or with a neighbour where possible, or attempt redelivery or contact the recipient. It is your responsibility to ensure accurate address and contact details are supplied upon ordering.

Cancellations and Changes

If you wish to cancel or amend your order, please notify us as soon as possible. Cancellation requests must be received no later than 24 hours before the scheduled delivery date.

Where cancellation is permitted within this period, a full refund will be issued by the original payment method. Orders for same-day or next-day delivery may not be eligible for cancellation due to the perishable nature of flowers and the speed of our dispatch process.

To amend an order (such as changing delivery address or card message), please inform us promptly. We will do our utmost to accommodate your request, but cannot guarantee changes once the order is being processed for dispatch.

Returns and Refunds

As flowers are perishable goods, returns are generally not accepted. However, if your order arrives damaged, incomplete, or substantially not as described, please contact us within 24 hours of delivery providing photographic evidence where appropriate.

Where a product is found to be faulty or not as ordered, we will either replace the item or issue a full or partial refund as appropriate. Please note that minor natural variations or reasonable substitutions do not constitute grounds for return or refund.

Customer Obligations

As a customer, you agree to provide accurate and complete information during the order process, keep your login details secure (if you register an account), and not use our service for unlawful or fraudulent purposes. You are responsible for ensuring the recipient is available to receive the order and that delivery addresses and details are correct.

Liability

Flowers Shadwell takes reasonable steps to ensure the quality and timely delivery of all orders. However, to the fullest extent permitted by law:

• We are not liable for any indirect, consequential, or incidental damages arising from your use of, or inability to use, our website or services.
• Our liability for any direct loss is limited to the value of the order affected.
• We are not liable for failure to perform our obligations where this results from events beyond our reasonable control, including but not limited to delays caused by adverse weather, public holidays, pandemics, supply chain shortages, or recipient unavailability.
• No part of these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that law requires cannot be limited.

Intellectual Property

All content on our website, including images, logos, product descriptions, and branding, are owned or licensed by Flowers Shadwell and are protected by UK copyright and trademark laws. You may not use, copy, reproduce, or distribute any site content without our prior written consent.

Personal Data and Privacy

Your privacy is important to us. We process your personal data in accordance with all applicable UK data protection laws, including the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). Your data will be used solely for the purpose of fulfilling your order, providing customer service, and in line with our Privacy Policy (available on our website).

Amendments to Terms & Conditions

Flowers Shadwell reserves the right to amend these Terms from time to time. Updated Terms will be posted on our website and apply to future orders from the date of publication. We recommend checking this page regularly to remain aware of your rights and obligations under these Terms.

Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the English Courts.

Applicability

These Terms & Conditions are intended for customers using Flowers Shadwell's online flower delivery service in Shadwell and its surrounding areas. If you are unsure whether your location is covered, please check our website's delivery area information before ordering.

Contact and Customer Support

If you have any queries regarding these Terms, your order, or require assistance, please utilise our customer support form or consult the help section of our website. We are committed to ensuring your experience with Flowers Shadwell meets your expectations.

Entire Agreement

These Terms constitute the entire agreement between you and Flowers Shadwell regarding the use of our website and services for online flower delivery in Shadwell and the surrounding areas. If any part of these Terms is found to be unenforceable, the remainder shall continue in full force and effect.

Thank you for choosing Flowers Shadwell for your online flower delivery needs in Shadwell and nearby communities.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Shadwell, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Shadwell.

For assistance with orders, returns or account queries, please fill out the Contact Us form.